1. Try It Free First
Every plan starts with a 14-day free trial with no payment method required. The trial is the best way to confirm FormShield works for you before you pay.
2. Cancelling
- Cancel anytime from account.hubglo.com (Billing).
- Cancellation takes effect at the end of your current billing period, and you keep access until then. Future charges stop.
- If a renewal payment fails and is not fixed within about 3 days, your account may be suspended until you update your payment method.
3. Refunds
Payments are handled by our third-party payment provider (the merchant of record and seller). To request a refund, email info@hubglo.com with your account email, the charge date and amount, and a brief reason.
- We will consider a full refund if you ask within 14 days of your first payment and your account is in good standing.
- After that, we do not refund partial billing periods; cancel instead to stop future charges.
- We cannot refund charges tied to abuse, fraud, or Terms violations, or problems caused by third parties such as HubSpot, Twilio, or WhatsApp.
4. Billing Questions
See a charge you do not recognize? Email info@hubglo.com with the details and we will look into it. If you are considering a chargeback, please contact us first. We would much rather resolve it with you directly, and usually can.
5. Changes
We may update this policy. Material changes will be notified by email.
6. Contact
info@hubglo.com